FAQ
PRODUCT INFORMATION
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What is "SUIZAN"?
SUIZAN is a Japanese hand tool brand.
With a history of over 100 years in making Japanese hand tools, all of the processes are completed in one of Japan’s areas known for their traditional manufacturing.
The industry of this area started in the beginning of 17th century.
Nowadays, it forms a major industrial cluster area which produces many Japanese crafts and tools.
As one of the manufacturers based there, combining traditional technique with leading technology, SUIZAN creates the highest quality Japanese hand tools. -
What is "pull saw"?
A Japanese saw cuts materials by pulling and thus are called “pull saw.”
It requires less power, realizes exceedingly smooth and accurate cut, and results that the cutting-section is clean.
And particularly this saw’s blade is sharper and thinner, and has a greater number of teeth per inch than comparable Western saws of its size. -
Can I return or exchange an item?
Our products are sold through various online platforms, and return policies differ for each one.
Therefore, please refer to the return and exchange policy of the specific store where you made your purchase.
You can find more information in your order history or by contacting the store's customer service. -
What is the warranty period?
We offer a one-year warranty on all our products from the date of purchase.
This warranty covers manufacturing defects.
Please note that it does not cover damage caused by misuse, accidents, or unauthorized modifications.
To make a claim, please contact our customer support with your proof of purchase (e.g., receipt or order confirmation).