Legal notice

Seller
Cocolable Inc.

Responsible Person
Yuki Ishige

Address
Hulic Shibuya 2-chome Building 6F
2-7-5 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan

Phone Number
+81-120-559-541
Please contact us primarily by email for inquiries.

Email Address
info@suizan.net

Prices
Prices are listed on each product page.

Additional Fees
The following fees may apply in addition to the product price:
・Shipping fees (vary depending on destination and shipping method)
・Customs duties, import taxes, and customs clearance fees (for international shipments)
・Payment processing fees (depending on the payment method)

Payment Methods
Credit cards and various online payment methods.

Payment Timing
Payment is confirmed at the time the order is placed.The actual charge or withdrawal timing is subject to the terms and conditions of the respective payment provider.
Delivery Time
Orders are typically shipped within 3 business days after order confirmation.
Please note:
・Weekends, public holidays, and long holiday periods are excluded.
・Delivery may be delayed due to domestic or international shipping conditions, customs procedures,force majeure events, carrier incidents, changes in laws or regulations, or other circumstances beyond our reasonable control.

Returns and Exchanges
・Defective or incorrectly delivered items:
Please contact us within 7 days of receiving the product.
We will arrange a return or exchange at our expense, provided that we confirm the defect or incorrect delivery.

・Returns due to customer preference:
Returns are accepted only for unused products in resalable condition, provided that you contact us within 7 days of receipt.
In such cases, return shipping costs and any payment processing fees or other actual expenses incurred in connection with the refund are the customer’s responsibility.

For details, please refer to our “Return & Refund Policy” page.


Sales Quantity Restrictions
Some products may have purchase quantity limits.We reserve the right to cancel orders that we determine, at our discretion, to be for resale purposes or otherwise inappropriate.
Please check each product page for details.

Order Validity
If payment is not confirmed within the period separately specified by us placing an order, the order may be canceled.

Product Descriptions and Disclaimer
Product images are displayed as accurately as possible; however, colors and appearance may differ from the actual product depending on the viewing environment or device.