Terms of service

These Terms of Service (“Terms”) govern the use of the services provided on this website operated by Cocolable Inc. (“we,” “us,” or “our”).
By using our services, you agree to be bound by these Terms.

1. Scope of Application
These Terms apply to all relationships between you and us regarding the use of our services.

2. Services
We provide the sale of products and related services through this website.
The content of our services may be changed, suspended, or discontinued for reasonable grounds without prior notice.

3. Orders and Contract Formation
A sales contract is formed when we expressly accept your order by sending a confirmation email or by other method clearly indicated by us in accordance with our prescribed procedures.
We reserve the right to cancel an order or terminate a contract in the following cases:
・Insufficient inventory
・Failure to complete payment
・Suspected fraudulent or inappropriate orders
・Any other situation that we reasonably determine to be inappropriate, including but not limited to suspected resale, legal violations, or fraudulent payment activity

4. Payment
Prices, payment methods, and payment timing are governed by our Payment Policy.

5. Shipping
Shipping conditions, fees, and delivery times are governed by our Shipping Policy.

6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.

7. Intellectual Property Rights
All content on this website, including text, images, logos, and designs, is the intellectual property of us or our licensors.
Unauthorized use, reproduction, or modification is prohibited.

8. Prohibited Conduct
You agree not to engage in the following activities:
・Violating laws or public order and morals
・Placing orders using false information
・Purchasing products for resale if deemed inappropriate by us
・Interfering with the operation of our services
・Any other conduct that we reasonably determine to be inappropriate in light of the purpose of our services

9. Disclaimer
We make no warranties regarding the accuracy, safety, or completeness of our services to the extent permitted by applicable law.
To the extent legally permitted, we shall not be liable for damages arising from the use of our products, except in cases of willful misconduct or gross negligence, and in any event our total liability shall be limited to the purchase price of the relevant product.
We are not responsible for damages caused by system failures, communication issues, natural disasters, customs procedures, carrier incidents, changes in laws or regulations, or other circumstances beyond our reasonable control.

10. Marketplace Purchases
For purchases made through third-party platforms such as Amazon, eBay, or Lazada, the terms and policies of the respective platform shall take precedence, and we shall not be responsible for matters arising from payment processing, platform dispute resolution, account restrictions, or other platform-related procedures.

11. Changes to the Terms
We may revise these Terms for reasonable grounds at any time without prior notice.
Revised Terms become effective upon publication on this website.

12. Governing Law and Jurisdiction
These Terms are governed by the laws of Japan.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.